Social
Phatra Leasing Public Company Limited places strong emphasis on conducting business with social responsibility, promoting the well-being of all stakeholder groups, and strictly respecting human rights. The company is committed to maintaining a balance between economic growth and creating long-term benefits for communities, society, and employees.
The company prioritizes improving employees’ quality of life through appropriate welfare benefits, a safe working environment, and equality, while adhering to international human rights principles in all operational processes. Furthermore, it seeks to build trust, cooperation, and value for stakeholders at all levels through policies and practices that address every dimension of sustainability.
Believing that employees are the key to success, the company is dedicated to enhancing quality of life, supporting career development through training programs, providing comprehensive welfare benefits, ensuring a safe working environment, and implementing practices in line with employment policies and applicable laws. This includes upholding human rights throughout the value chain.
In addition, the company has a policy of providing ongoing support to local communities and wider society through various projects and activities to create shared value—an integral part of achieving the company’s sustainable development goals in the social dimension.
Social Policies and Practices
Fair Treatment of Employees and Respect for Human Rights
The Company recognizes the importance of preventing human rights violations in human resource management, as such rights are fundamental and should be equally upheld for all individuals. The Company strictly complies with human rights principles, applicable laws, regulations, and labor requirements governing employment and employee treatment. Over the past five years, the Company has not received any complaints related to human rights violations nor encountered any labor disputes. The Company also places strong emphasis on the protection of employees’ personal data, having established a Personal Data Protection Policy in compliance with the Personal Data Protection Act B.E. 2562 (2019). This policy defines clear objectives for the collection, use, storage, and disclosure of personal data in a secure and fair manner, respecting individual privacy rights. To further mitigate human rights risks, the Company has implemented a Supplier Code of Conduct, which outlines expectations on labor practices, human rights, and occupational health and safety. This ensures that the Company and its business partners operate under aligned standards across the entire value chain.
Incidents of human rights infringement Labor disputes
Employment
The Company recruits and employs personnel based on their knowledge, capabilities, and qualifications appropriate to the organization and specific positions. The Company also recognizes the importance of diversity and equality in the workplace, promoting inclusive employment across all dimensions, including race, gender, age, beliefs, and background, without discrimination.
In 2025, the Company continued to uphold its commitment to social responsibility and strict compliance with applicable laws by contributing Baht 240,900 to the Fund for Empowerment of Persons with Disabilities, supporting the government’s ongoing efforts to enhance the quality of life for persons with disabilities. As of December 31, 2025, the Company had a total of 152 employees. The Company does not employ government officials within its organization, thereby maintaining transparency and upholding good corporate governance practices in its business operations. Details are as follows:
By Gender
Male
(53%)
Female
(47%)
By Level
Senior Executive
(5%)
- Male 6 people
- Female 1 people
Management Level
(30%)
- Male 30 people
- Female 16 people
Operation Level
(65%)
- Male 44 people
- Female 55 people
By Age
Less than 30 years old
(12%)
- Male 8 people
- Female 10 people
30 – 50 years old
(72%)
- Male 57 people
- Female 52 people
Over 50 years old
(16%)
- Male 15 people
- Female 10 people
By Job Categories
Front
(34%)
Back
(66%)
Employee Care
The Company promotes career advancement for its employees equitably by considering knowledge, capacity and job suitability without discrimination based on race, religion, gender, age, disability or other irrelevant statuses, and also considering performance evaluation results, work achievements and employee potential whereby there shall be clear Key Performance Indicators (KPIs) and competency evaluation for appointment and transfer of employees. The Company also encourages the development of their knowledge, skills and abilities for continuous career advancement. In addition, the Company ensures employees’ good quality of life, taking into account occupational health and safety, as well as rights and benefits of employees by providing various forms of welfare apart from wages, as detailed below:
- Health: The Company has provided group health insurance for employees whereby they may obtain treatment encompassing outpatient and inpatient care, as well as dental care in order to help lighten the financial burden on employees when facing illness. In addition, the Company has provided annual health check-ups to help assess employees’ physical condition and encourage them to maintain good health, and also provided influenza vaccination for employees to prevent infection and strengthen employees’ immunity.
- Saving: The Company has provided a provident fund for employees in order to encourage long-term savings whereby the employees are allowed to choose their investment policy while the Company shall pay 5, 8 or 10% of employee’s salary into the provident fund. The contribution rate shall vary based on each employee's years of service. In 2025, 100% of the Company’s employees were members of the provident fund.
In addition, the Company promotes employee participation in various activities to strengthen relationships, foster engagement, and cultivate a positive working environment. Such activities include sports club activities, corporate social responsibility initiatives, Thank You Card activities, New Year celebrations, retirement ceremonies, and other special occasion events, conducted in both physical and online formats. These initiatives serve as one of the key drivers of employee engagement, as reflected in the Engagement Survey, while also providing effective channels for employee communication and interaction.
In 2025, the Company established targets and achieved the following results:
Target Engagement Score is 75%
2025 Employee Turnover
Year of Service
- Less than 1 year 2 people
- 1 year but Less than 3 year 6 people
- 3 year but Less than 5 year 2 people
- more than 5 year 9 people
Development of Employee Potential
The Company is committed to enhancing employees’ knowledge and capabilities through continuous training programs at all levels. These initiatives are designed to align employee competencies with the Company’s goals, policies, and strategic direction, while also supporting career development and progression. In 2025, the Company conducted a total of 36 training programs, with an average of 9 training hours per employee per year. Training was delivered through both internal and external programs, covering a wide range of categories as follows:
| Category | Training Course |
|---|---|
| Job-Related Essential Training Programs | For example, training programs include AI-enabled workforce enhancement, Negotiation Hacks, data analytics for accounting applications, professional credit assessment, customer experience and service excellence under a customer-centric approach, and effective debt collection and restructuring negotiation techniques. |
| Legally Required Training Programs | For example, training programs include the new Leasing Royal Decree B.E. 2568 (2025) and programs to enhance knowledge and understanding of compliance with anti-money laundering laws, among others. |
| Executive Development Programs | For example, programs include Successful Formulation & Execution of Strategy (SFE) and unlocking digital leadership potential through AI, among others. |
| Sustainability (ESG) Development Programs | For example, programs include ESG in Action, Circular Economy in Business Operations, value chain analysis, ESG risk management, and Integrating Human Rights into Business, among others. |
Number of Training Course
Average Number of Training Hours
Total Number of training Employee Attendance
Occupational Health and Safety in the Working Environment
The Company places great importance on occupational health and workplace safety, and strictly complies with all applicable laws and regulations. A Safety, Occupational Health, and Working Environment Committee has been established to oversee and support workplace safety. The Company continuously improves the working environment and implements measures and procedures to effectively respond to emergencies, pandemics, or potential disasters. In addition, the Company encourages employees to participate in fire evacuation training and fire prevention and suppression drills organized by the Muang Thai–Phatra Complex building management, in order to enhance preparedness for emergency situations. In 2025, the Company recorded zero work-related accidents, with no lost-time injury rate or work-related illness reported. This reflects the effectiveness of the Company’s ongoing occupational health, safety, and working environment measures.
Number of injury incident / accidents leading to lost of time
Total number of employees injured from work resulting in absence of 1 day or more
Customer Care
The Company is aware of the importance of maintaining and improving service quality, thereby aiming to improve and develop services to meet customer needs in all dimensions. With more than 39 years’ experience, the Company has effective management systems focusing on ensuring customer satisfaction with the Company’s full-range services. The Company has developed its services, taking into account the responsibilities the Company has had towards its customers all along, as well as provided convenience and safety in several areas, e.g., delivery of leased assets, communication with customers, serving customers who visit Sa-buy Car Showroom, etc. In this regard, the Company has also adhered to customer care standards by aiming for the service complaint rate of less than 1%. This represented 0.01% of total customer transactions in 2025. The Company has also set a target of zero customer data privacy breach complaints, with actual performance in 2025 recorded at zero cases.
In addition, the Company has continuously implemented customer satisfaction improvement plans, with a focus on enhancing service quality, improving the efficiency of the Customer Service Center (Call Center), and strengthening Customer Complaint Management in accordance with international standards. Customer feedback is systematically analyzed and used to refine service processes on a regular basis. The Company has established quantitative targets for customer satisfaction in line with ISO 9001:2015, which requires a minimum satisfaction level of 80%. Customer satisfaction surveys covering both Call Center services and overall service delivery are conducted semi-annually, based on a sample of 500 customers.
The results of the customer satisfaction assessments for 2025 are summarized as follows:
First survey: Overall service satisfaction was 93.60%, while Call Center satisfaction was 96.70%.
Second survey: Overall service satisfaction was 92.40%, while Call Center satisfaction was 96.30%.
These results reflect the Company’s ability to consistently maintain high service standards and reinforce customer confidence in its services.
Service complaints
breach of personal data of the customers or business partners
Social Initiatives (S)
The Company considers its social responsibility and believes that "Education is the foundation for sustainable development." We prioritize enhancing the quality of life and providing equal opportunities to youth and communities in various areas. Consequently, we focus on supporting education, professional skill development, and tangible community and occupational assistance, aiming to foster a strong and supportive society. The activities undertaken during the past period are summarized as follows:
