Social
Phatra Leasing Public Company Limited places strong emphasis on conducting business with social responsibility, promoting the well-being of all stakeholder groups, and strictly respecting human rights. The company is committed to maintaining a balance between economic growth and creating long-term benefits for communities, society, and employees.
The company prioritizes improving employees’ quality of life through appropriate welfare benefits, a safe working environment, and equality, while adhering to international human rights principles in all operational processes. Furthermore, it seeks to build trust, cooperation, and value for stakeholders at all levels through policies and practices that address every dimension of sustainability.
Believing that employees are the key to success, the company is dedicated to enhancing quality of life, supporting career development through training programs, providing comprehensive welfare benefits, ensuring a safe working environment, and implementing practices in line with employment policies and applicable laws. This includes upholding human rights throughout the value chain.
In addition, the company has a policy of providing ongoing support to local communities and wider society through various projects and activities to create shared value—an integral part of achieving the company’s sustainable development goals in the social dimension.
Social Policies and Practices
Fair Treatment of Employees and Respect for Human Rights
The Company realized that preventing human rights violations is crucial in human resource management as it is a fundamental right that everyone should equally receive. Thus, the Company has strictly complied with the principles of human rights, rules and regulations relating to employment and treatment of employees in accordance with labour laws. In this regard, the Company has not received any complaint about human rights violation and not entered any labour dispute over the past 5 years.
The Company realized that preventing human rights violations is crucial in human resource management as it is a fundamental right that everyone should equally receive. Thus, the Company has strictly complied with the principles of human rights, rules and regulations relating to employment and treatment of employees in accordance with labour laws. In this regard, the Company has not received any complaint about human rights violation and not entered any labour dispute over the past 5 years.
Incidents of human rights infringement Labor disputes
Employment
The Company recruits and employs personnel based on their knowledge, competencies, and qualifications that are suitable for the organization and specific job positions. The Company also places great importance on diversity and equality in the workplace, supporting inclusive employment across all dimensions (race, gender, age, beliefs, and background), and ensuring a workplace free from discrimination.
In 2024, the Company contributed THB 240,900 to the Fund for Empowerment and Development of the Quality of Life of Persons with Disabilities, reaffirming its continued commitment to social responsibility.
As of December 31, 2024, the Company had a total of 155 employees, with the following details:
By Gender
Male
(52%)
Female
(48%)
By Level
Senior Executive
(3%)
- Male 5 people
- Female 0 people
Management Level
(34%)
- Male 34 people
- Female 18 people
Operation Level
(63%)
- Male 42 people
- Female 56 people
By Age
Less than 30 years old
(44%)
- Male 9 people
- Female 13 people
30 – 50 years old
(71%)
- Male 60 people
- Female 50 people
Over 50 years old
(15%)
- Male 12 people
- Female 11 people
By Job Categories
Front
(30%)
Back
(70%)
Employee Care
The Company promotes career advancement for its employees equitably by considering knowledge, capacity and job suitability without discrimination (race, religion, gender, age, disability or other irrelevant statuses) and also considering performance evaluation results, work achievements and employee potential whereby there shall be clear Key Performance Indicators (KPIs) and competency evaluation for appointment and transfer of employees. The Company also encourages the development of their knowledge, skills and abilities for continuous career advancement. In addition, the Company ensures employees’ good quality of life, taking into account occupational health and safety, as well as rights and benefits of employees by providing various forms of welfare apart from wages, as detailed below:
- Health: The Company has provided group health insurance for employees whereby they may obtain treatment encompassing outpatient and inpatient care, as well as dental care in order to help lighten the financial burden on employees when facing illness. In addition, the Company has provided annual health check-ups to help assess employees’ physical condition and encourage them to maintain good health and also provided influenza vaccination for employees to prevent infection and strengthen employees’ immunity.
- Saving: The Company has provided a provident fund for employees in order to encourage long-term savings whereby the employees are allowed to choose their investment policy while the Company shall pay 5, 8 or 10% of employee’s salary into the provident fund. The contribution rate shall vary based on each employee's years of service. In 2024, 95.48% of the Company’s employees were members of the provident fund.
Moreover, the Company encourages employee engagement in various activities in order to foster good relationships among employees, and ensure participation and positive working environment in the Company through various activities, such as sports club activity, step counting activity, Thank You activity, New Year celebration, retirement party and special occasion activities in physical and online forms. The Company’s activities are considered a factor that supports employee engagement to the organization. Therefore, the Company has conducted employee engagement surveys to provide opportunities and channels for contact and communication with employees. In 2024, the following performance goals were set:
Target Engagement Score is 75%
2024 Employee Turnover
Year of Service
- Less than 1 year 1 people
- 1 year but Less than 3 year 3 people
- 3 year but Less than 5 year 2 people
- more than 5 year 8 people
Development of Employee Potential
The Company is determined to develop knowledge and capacity of employees by providing training for employees at all levels continually in order to develop employee potential in line with the organization’s goals, policies and directions. The development of knowledge and capacity of employees also leads to their career advancement. In 2024, there were 21 training courses provided. The average training hours per employee per year was 9 hours. The training courses were provided in forms of in-house training and public training, which can be categorized, as follows:
| Category | Training Course |
|---|---|
| Essential operations training courses | For example, TFRS 16, criteria and procedure for preparation of Tax Invoice & e-Receipt, e-Withholding Tax and e-Filing, serving maintenance service customers and automotive quality control, etc. |
| Compliance training courses | For example, debt collection practices and law enforcement, prevention and suppression of money laundry, etc. |
| Programs for executives | For example, Economic Update for CFO, review and audit before issuance of financial statements, Insight in SET: knowing for sustainable growth in capital markets – Set, etc. |
| ESG training courses | For example, ESG101 Set, ESG Internal Audit, Carbon Credit, etc. |
Number of Training Course
Average Number of Training Hours
Total Number of training Employee Attendance
Occupational Health and Safety in the Working Environment
The Company prioritizes health and safety in the workplace and complies with relevant laws and regulations. In this regard, the Occupational Safety, Health and Environment Committee has been appointed to oversee and promote occupational health and safety.
Number of injury incident / accidents leading to lost of time
Total number of employees injured from work resulting in absence of 1 day or more
Number of employees passed away
Customer Care
The Company is aware of the importance of maintaining and improving service quality, thereby aiming to improve and develop services to meet customer needs in all dimensions. With more than 38 years’ experience, the Company has effective management systems focusing on ensuring customer satisfaction with the Company’s full-range services. The Company has developed its services, taking into account the responsibilities the Company has had towards its customers all along, as well as provided convenience and safety in several areas, e.g., delivery of leased assets, communication with customers, serving customers who visit Sa-buy Car Showroom, etc. In this regard, the Company has also adhered to customer care standards by aiming for the service complaint rate of less than 1%. According to the performance for 2024, the service complaint rate was 0.01% of the total number of services provided to customers. In addition, the Company targeted zero complaint of personal data violation. According to the performance for 2024, the number of complaints about personal data violation was zero.
Service complaints
breach of personal data of the customers or business partners
Social Projects or Activities (CSR)
The company has consistently conducted its business based on principles of morality and ethics. This is because the company believes that a society with morality and ethics is a fundamental foundation. Therefore, considering social responsibility is a mission that the company highly values. In the past, the company has undertaken various social projects across diverse sectors, including education, religion, community, and society, as follows:
MOU on Academic Collaboration with Automotive Technology College
The Company places importance on education, and also promotes and provides opportunities for students to earn income while studying. In 2024, a Memorandum of Understanding (MOU) on Academic Collaboration was signed with Automotive Technology College, with the objectives of building cooperation in recruiting students to work in various departments as appropriate and giving scholarships to students who participate in the project. The Company has provided the aforesaid support continuously since 2021 until now.
Scholarships for the Faculty of Commerce and Accountancy, Thammasat University
The Company has provided educational support continuously. In 2023, the Company signed a Memorandum of Understanding (MOU) for academic collaboration with the Faculty of Commerce and Accountancy, Thammasat University, for the purpose of hiring student interns and graduates.
In 2024, the Company continued providing support by giving scholarships in the total amount of Baht 56,800 to encourage and support students who need financial assistance to have the opportunity to study until completion of their degrees. The Company is committed to creating educational opportunities, while also organizing various activities in support of a strong foundation for sustainable development of the country’s society.
The Company realizes and believes that religion serves as a spiritual anchor guiding people towards the right direction and promoting love, unity and equality in the society through giving, sharing and donating. Therefore, religious teachings should be used as guidelines for strengthening consciousness of good citizenship and for giving back to society. Therefore, the Company’s executives and employees have supported several religious activities and helped the poor and underprivileged people on various occasions, as follows:
Donation of Computers to Sala Pun Phra Rajasitmongkol (Sawat Sothithatto) Municipal School,Phra Nakhon Si Ayutthaya Province
At Sala Pun Municipal School, Phra Nakhon Si Ayutthaya Province, there are approximately 123 students from kindergarten to grade 6. This school has been under the patronage of Sala Pun Worawihan Temple. Mr. Pipop Kunasol, President, and employee representatives visited the temple, served a lunch to monks and listened to Dhamma teachings from the abbot.After that, they visited the school to deliver 5 computers for students, and also sponsored a lunch and ice cream. A warm welcome was given by Phra Khru Anukulsatsanakij (Pradit Thaniko), the abbot of Sala Pun Worawihan Temple, and school teachers.
The 8th Deliver Dream and Create Future Project
Mr. Pipop Kunasol, President, assigned employee representatives to arrange the “8th Deliver Dream and Create Future Project” by sponsoring a lunch and dessert, and also donating essential items for living such as rice, dried food, ready-to-drink milk and seasoning for making lunch for students to Phuru Yor. Sor. Sor. 80 School, Chonburi Province in order to help reduce expenses for the school. Therefore, the saved budget could be used to improve the quality of food according to the basic principles of nutrition and the 5 food groups.
Donation of Calendars to the Educational Technology Center for the Blind
This is another project the Company has been running continuously. The Company has collected old, disused desk calendars and donated them to the Educational Technology Center for the Blind, which is part of the Foundation for the Blind in Thailand under the Royal Patronage of Her Majesty the Queen. These calendars will be recycled and remade into Braille books for visually impaired individuals. The Company is committed to continuing this activity every year.
Music for Therapy Project for Public Charity
Phatra Leasing Public Company Limited has provided financial support as expenses in music therapy project for public charity since the year 2013 whereby concerts were held at Pattana Medical Center Clinic once a month. Pattana Medical Center Clinic is the project to provide treatment to the patients at lower service charge rates compared to general private hospitals. This project has been run by Banbueng Wejchakij Co., Ltd., which is a company under patronage of His Majesty King Bhumibol Adulyadej.
This activity not only helps the patients, doctors, nurses and other officials of the clinic to relax, but also helps conserve international style Thai music which is highly valuable either in terms of musical art or liberal art.
Saving Cattle Project
The Company and employees joined hands to save female buffaloes from Watana Meat Product Slaughterhouse, located in Kung Phayom Sub-district, Ban Pong District, Ratchaburi Province, which works for the Royal Cattle-Buffalo Bank for Farmers. The buffaloes saved would be loaned to farmers for farming. The farmers who would receive the buffaloes are members of the Royal Cattle-Buffalo Bang for Farmers.
